Returns Policy

We really hope you love your purchase. If for any reason you are not satisfied or need to exchange your item, here is our return and exchange policy.

Measuring
Sizing can vary between different brands and, to avoid the need for returns or exchanges, we highly recommend reviewing our measuring guide and carefully checking the size chart available on each item's page. If you are unsure of the best fit for your Italian Greyhound, please pop us an email at hello@thehoundedit.com and we’ll be very happy to give you a hand.

Return and exchange request
You have 14 days from the date you receive your order to notify us if you’d like to return or exchange an item. Once confirmed, please return the item within 14 days.

To request a return or exchange, please email us at hello@thehoundedit.com with your order number and whether you’d like a return or exchange.

Condition of returned items
Items should be returned in their original condition: clean, unused, unwashed, free from marks, odours and pet hair, and with all tags and packaging intact where possible.

Please try items on carefully indoors only while checking the fit.

If an item is returned in a condition that reduces its value, we may make a deduction from your refund to reflect that loss in value.

EU customers: statutory right of withdrawal

If you are an EU customer, you usually have 14 days from the date of delivery to exercise your statutory right of withdrawal for an online order. You do not need to give a reason.

To exercise this right electronically, please use the button below:

EU customers: withdraw from contract here

Once submitted, we’ll email you confirmation of your withdrawal and follow up with the next steps.

You are responsible for the cost of returning the goods to us, unless we have offered to cover this cost or are legally required to do so.

Return and exchange postage
Customers are responsible for the cost of return shipping. All returned items should be sent via a tracked service because we can only issue refunds or process exchanges once the item has been received. Please note, return postage is not refunded. For EU statutory withdrawals, original standard delivery costs will be refunded where required by law. Additional delivery costs, such as upgraded or express shipping, are not refunded.

Once the returned item is received and checked on our side, we will notify you via email. Any refunds due will be processed to your original payment method.